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Materialise Temperature monitor

Materialise Temperature monitor shows 0* C but the settings are set to 200*C and I can feel the heat. This is preventing the print from happening. Any thoughts. I have a ticket in but I am on the west coast of USA and the time difference makes for more delay in response so I am trying this outlet.

Does this appear only when you are connected to the PC? If you print stand alone does the unit work properly?

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