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filament drive unit stopped working

hi all,

my left filament drive unit has stopped working, instead of turning to load or unload the filament it is just juddering backwards and forwards.
my right one is fine, seems really strange to me. help please!
attached is a video of this.

MOV

I see that you have sevaral tickets on which my colleagues are waiting for a reply. My question is if you have addressed this issue in any of the tickets and if you have could you give me the ticket number and I will review the case.

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